L2 technical support (VIP clients) – German Market

Our client - Wellknown company providing support solutions for computers and other hardvare and their own products is opening a new position! L2 technical support (VIP clients) - German Market You will be responsible for: - HelpDesk calls and basic support + solving issues / troubleshooting - Accepting and solving tickets from L1 colleagues - L2 Support of desktops, laptops and other devices - Handling of break/fix and configuration issues - Software installation - Hardware repairing - coordinating depot services - Handling of escalated issues from L1 colleagues - Escallating to L3 colleagues if needed

What is needed:
– Experience as a L1 HelpDesk Operator
– Fluent English and German
– Responsibility
– Communicating skills
– Teamwork

We are offering you:
– Working for a stable company
– Hybrid system way of work when fully educated
– Supporting products of a worldwide known brand

nemecky – C1,anglicky – B2

Worldwide known company providing support solutions for computers and other hardware and their own products