Customer Support Ticket Analyst

As a Customer Support Ticket Analyst, you will investigate escalated customer cases, work with transaction data and help determine whether the correct tax treatment was applied. You do not need to be a tax expert from day one. What matters most is your curiosity, attention to detail and ability to connect the dots.

This role is a great opportunity for someone who enjoys solving puzzles, working with data and transforming complicated cases into clear, well-supported answers.

• Investigate escalated customer tickets related to taxes, transactions and disputed charges.
• Review transaction-level data and determine whether taxation was applied correctly.
• Research relevant tax rules across different countries and jurisdictions.
• Identify the real cause of an issue, whether it comes from system settings, incorrect data or a misunderstanding of the tax calculation.
• Prepare clear, logical and data-supported recommendations for resolving individual cases.
• Look for recurring patterns in customer tickets and flag potential system-wide issues.
• Cooperate with customer service, tax, compliance and technical teams to resolve more complex cases.
• Track ticket results, accuracy and process improvements, while supporting audit and reporting activities.

• Experience in customer service, dispute resolution, operations, finance support or a similar role.
• Fluent English at B2/C1 level, both written and spoken, including professional business communication.
• Strong analytical thinking and the ability to investigate cases step by step.
• Excellent attention to detail and confidence working with transaction-level information.
• Experience with ticketing systems, case management tools or customer support platforms.
• Good Excel skills and the ability to work with information from several data sources.
• The ability to explain complex findings clearly to both technical and non-technical colleagues.
• A proactive and independent working style, curiosity and willingness to learn about international tax processes and AI-supported tools.

You will gain practical experience in data analysis, customer dispute investigation, tax operations and cross-functional cooperation—all while developing skills that can open the door to future opportunities in finance, compliance, operations or analytics.

It is not about memorising tax legislation. It is about asking the right questions, following the evidence and finding the answer.

• Daily food allowance.
• MultiSport card available.
• International working environment.
• Sick days when you need extra time to recover.
• Career development opportunities within a global finance environment.

Patríme medzi TOP 3 personálne agentúry na Slovensku. Na slovenskom trhu pôsobíme od roku 2002. Pri poskytovaní našich služieb spájame záujmy oboch skupín – uchádzačov a zamestnávateľov. Našou hlavnou úlohou je ľuďom zabezpečiť prácu a spoločnostiam talenty, ktoré sú nevyhnutné pre prosperujúce spoločnosti.