Customer care representative in Bratislava

We are looking for a dedicated and customer-focused Customer Care Representative to join our team on behalf of our client, a major provider of telecommunications services in North America. This role is ideal for individuals passionate about helping customers and delivering excellent service. Job Responsibilities: • Handle incoming customer calls with a professional and friendly approach. • Respond promptly to customer inquiries via telephone.. • Troubleshoot network, connection, and TV issues, offering basic technical support. • Navigate customers through troubleshooting processes or dispatch a technician when needed. • Escalate complex issues to relevant departments for further assistance. • Maintain detailed records of customer interactions. • Proactively identify opportunities to improve the customer experience and suggest solutions. Attention! It´s not a sales position. Work will be performed in the afternoon and night hours with 9 hour shifts. We warmly welcome applications from Ukrainian nationals with strong English speaking skills

• Advanced spoken English: B2-C1
• Stress resilience is needed
• Basic technical knowledge (IP, router,…) is required = be prepared for the interview
• Communicative
• Must be able to communicate and navigate the customer.
• Must be clear, understandable and able to think “out of the box”
• Able to work in a 24/7 shift environment

• Permanent contract after 3 months
• 5 extra vacation days after 6 weeks
• Monthly bonuses up to €160 per month
• Quarterly bonuses (performance + individual results, various projects)
• Annual bonus
• After 1 year, 2 months of paid sick leave at 100% of salary
• After 1 year, access to private healthcare
• Life event bonus
• Referral bonus
• Other benefits: life insurance, discounts on products, sports days, cinema vouchers, etc.

English – C1