L2 technical support for HW/SW – French Market

In this technical position, you will provide Lenovo's Premier service clients with the best service available. In order to precisely diagnose reported issues with the client product portfolio (notebooks, desktops, and tablets), you will conduct troubleshooting and isolation over the phone and over email. You will maintain high first-time fix rates and send parts engineers to the location as needed to carry out repairs. With the assistance of a team leader, you will manage cases from start to finish with outstanding case management, follow-up, and client communication.

– Business with fluency in Slovenian and English.
– Understanding of Microsoft Products and Windows Operating Systems.
– Good verbal and written communication abilities at all levels.
– Demonstrated aptitude for troubleshooting client goods’ hardware and software (notebooks, desktops, tablets).
– The capacity to efficiently manage everyday tasks and set priorities.
– Proactive mindset and openness to new ideas.
– Solution-focused methodology.
– Working with field service providers and having prior experience with IT services are advantages.

We are offering you:
– Working for a stable company
– Hybrid system way of work when fully educated
– Supporting products of a worldwide known brand
– Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absences
– A commuting allowance of €50 per month (€600 per annum)
– 5,85€/day meal voucher
and more

French – C1,English – B2

Worldwide known company providing support solutions for computers and other hardware and their own products