Daily Banking Specialist with English & Bulgarian

What will your role involve?

• Supporting corporate clients with technical and functional issues related to banking services (e.g. electronic banking) – analyzing the situation, proposing solutions, and ensuring effective resolution.
• Setting up new services and banking channels – guiding the client through the process and handling all related administrative steps.
• Processing client requests based on data investigation and analysis.
• Communicating in English and Bulgarian, primarily via email and phone, with a focus on clarity and professionalism.
• Cooperating with other departments (including international teams) via internal systems – coordinating solutions and ensuring that all data is correctly gathered and recorded.
• Suggesting improvements to services and processes – we welcome people who think ahead and want to make things better.

What do we expect from you?

• Fluency in English and Bulgarian, both spoken and written (Slovak is not required).
• At least 1 year of experience in a similar position – customer support, banking, or financial services.
• Basic understanding of banking processes and payment services.
• Excellent communication and customer service skills – clarity, patience, attention to detail.
• Proficiency in MS Office, especially Word and Excel.
• A responsible, flexible, and team-oriented approach with the ability to stay calm under pressure.
• Willingness to learn and adapt in a constantly changing environment.

What do we offer?

• Flexible working hours and the possibility to work from home – core hours are just 9:00 to 15:00.
• Shorter workweek – 38.75 hours, giving you extra time for yourself and your loved ones.
• Additional personal days off and paid sick leave compensation – because we care about your health and wellbeing.
• Modern workplace with relaxation zones, yoga room, game room, and gym – balance matters.
• Access to Employee Assistance Program (EAP) – anonymous psychological support from external experts, if needed.

Patríme medzi TOP 3 personálne agentúry na Slovensku. Na slovenskom trhu pôsobíme od roku 2002. Pri poskytovaní našich služieb spájame záujmy oboch skupín – uchádzačov a zamestnávateľov. Našou hlavnou úlohou je ľuďom zabezpečiť prácu a spoločnostiam talenty, ktoré sú nevyhnutné pre prosperujúce spoločnosti.