Customer Support Representative

Are you passionate about helping customers and solving their issues? One of our clients is looking for people who are fluent in English and have a strong customer-focused approach. About the Role: As a Customer Support Representative, you will be the primary point of contact for international clients. You will handle customer inquiries, troubleshoot technical issues, and ensure a positive customer experience. This role is crucial to maintaining high standards of customer satisfaction. Key Responsibilities: - Provide exceptional customer service via phone in English. - Resolve customer inquiries related to internet and TV services, including technical troubleshooting and billing questions. - Work closely with other departments to resolve complex issues. - Adhere to shift schedules, which include afternoons, nights, and weekends.

– Fluency in English (written and spoken) is essential.
– Prior experience in a customer service role, preferably within the telecommunications or technology sector.
– Strong problem-solving skills and attention to detail.
– Excellent communication skills with the ability to remain calm under pressure.
– Willingness to work flexible hours, including afternoons, nights, and weekends.
– Ability to work independently and as part of a team.

• bonuses (min. €300/month)
• possibility of hybrid work
• possibility of career growth
• free taxi after 22:30
• health and beauty, sport, culture
• various team building and other activities

English – B2

Big telecomunication provider in Kosice