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Publish date: 18.10.2024

Customer Support Representative

Locality:
Košice
Contract:
Full-Time
Industry:
Administration
Start date:
According to agreement
Salary conditions:
1500.0 EUR
Job offer information
Are you passionate about helping customers and solving their issues? One of our clients is looking for people who are fluent in English and have a strong customer-focused approach. About the Role: As a Customer Support Representative, you will be the primary point of contact for international clients. You will handle customer inquiries, troubleshoot technical issues, and ensure a positive customer experience. This role is crucial to maintaining high standards of customer satisfaction. Key Responsibilities: - Provide exceptional customer service via phone in English. - Resolve customer inquiries related to internet and TV services, including technical troubleshooting and billing questions. - Work closely with other departments to resolve complex issues. - Adhere to shift schedules, which include afternoons, nights, and weekends.
Employee requirements
– Fluency in English (written and spoken) is essential. – Prior experience in a customer service role, preferably within the telecommunications or technology sector. – Strong problem-solving skills and attention to detail. – Excellent communication skills with the ability to remain calm under pressure. – Willingness to work flexible hours, including afternoons, nights, and weekends. – Ability to work independently and as part of a team.
Benefits of work
• bonuses (min. €300/month) • possibility of hybrid work • possibility of career growth • free taxi after 22:30 • health and beauty, sport, culture • various team building and other activities
Language requirements
English – B2
Company information
Big telecomunication provider in Kosice

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