Specialist – Cloud & SQL Operations

Informácie o pracovnej ponuke

The primary purpose of this role is: • Ensure Operational excellence and availability of Cloud Infrastructure Services • 1st & 2nd level Support of Cloud Platform Services and alignment with vendor Support • 1st level of support for SQL database services, Windows SQL Servers, Cloud Database Services and DB as a Service Solutions • Automation and Orchestration of Cloud Infrastructure Services and Workloads • Monitoring and alert management to ensure availability, DR and security of Cloud Infrastructure Services • Deployment and RBAC of cloud workloads & SQL Services • Incident, Change and Problem Management for Cloud Infrastructure Services according to SLAs Principal responsibilities Service Delivery • Support operations for Cloud & SQL Services • Ensure that all Azure resources are tagged • Supporting relationship with Microsoft Support, coordinate Rapid Response Support team and other vendor support from Marketplace • Ensure that workloads are correctly deployed • Supporting Team to deliver Azure services compliant, according to SOX and defined standards • Timely delivery of Workload deployments according governance framework • Participate on-call Rota and work with the Service Owner to develop service coverage across time zones • Collaborative relationship with other teams and staff, located inside as well as outside the Center • Help execute the local strategy for delivering a service in alignment with the global IS strategy from the Center. Processes • Ensure process adherence and compliance to company procedures & policies • Ability to think, plan and execute within defined policies and objectives • Ability to deal with process exceptions effectively – showing flexibility, good judgement, service orientation and risk management • Identify opportunities for process improvement • Be well-informed of, updated with and ensure adherence to applicable anti-trust and competition rules of the company

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Požiadavky na zamestnanca

Key Interfaces • Business, Application and Project Managers and Regional IT teams • Technical Teams within & outside IT • Surge Partners/ Third Party Vendors • Process Teams – Service Management, IT Control teams • Company process & Compliance Teams Required critical behaviors • Takes Ownership of tasks is self-directed and strives for desired results • Adaptability and flexibility towards change. Willing to work flexible hours or on shifts based on job or project requirement from time-to-time based on discussions and pre-agreement. • Willingness to be available for On-Call support - variable and based on pre-agreement • Ability to multi-task across multiple assignments • Ability to integrate with other IT functions and with peers across locations working across different time zones • Ability to self-learn new topics and gain conceptual knowledge independently. • Mobility - Willing to travel on demands of the job, based on discussion and pre-agreement • Integrity - The role mandates maintaining integrity as a constant • The holder of this role shall not deliberately and actively procure any Competitively Sensitive Information from the Competitor, Employee or disclose any Competitively Sensitive Information themselves. If the individual receives unsolicited Competitively Sensitive Information, he/ she shall: (i) respond with a clear statement that company does not wish to receive such Information, (ii) make a record of the disclosure and its rejection in the meeting minutes, (iii) not pass on the Competitively Sensitive Information to any other Employee or Executive Board (iv) inform the responsible CO Required key skills (functional/technical) • Technical know-how & strong hands-on experience on Windows Server Platforms • Scripting and development skills in a DevOps environment (PowerShell skills preferred) • Technical know-how & hands-on experience on Public Cloud Services (Azure, AWS) • Database Server / Service Monitoring and Alerting System Design and Support • Awareness of the IS strategy and how different teams integrate and interact (market standard best practice) • Knowledge of trends and developments in the information technology area. In depth knowledge of trends and developments within own IT subject area. • Strong technical and non-technical communication skills (English Must) both written and spoken • Ability to create business cases • Good presentation skills • Some knowledge of Project Management will be good Required qualifications/experience Qualification • A degree or equivalent from a reputed institute • Certification in Microsoft Infrastructure Technologies would an added advantage • Certification in Microsoft Azure Cloud Technologies would an added advantage Experience • Should have overall 3+ years of relevant IT experience working with reputed companies • Technical expertise in a specific area or broad experience of multiple areas related to the Service being delivered • Experience in working in both onshore and offshore team in relevant technology area

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Jazykové požiadavky

anglicky - B1/B2