L2 technical support for HW/SW – German Market

Informácie o pracovnej ponuke

Our client - Wellknown company providing support solutions for computers and other hardvare and their own products is opening a new position! L2 technical support (VIP clients) - German Market You will be responsible for: - HelpDesk calls and basic support + solving issues / troubleshooting - Accepting and solving tickets from L1 colleagues - L2 Support of desktops, laptops and other devices - Handling of break/fix and configuration issues - Software installation - Hardware repairing - coordinating depot services - Handling of escalated issues from L1 colleagues - Escallating to L3 colleagues if needed

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Požiadavky na zamestnanca

What is needed: – Experience as a L1 HelpDesk Operator – Fluent English and German – Responsibility – Communicating skills – Teamwork

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Benefity práce

We are offering you: – Working for a stable company – Hybrid system way of work when fully educated – Supporting products of a worldwide known brand

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Jazykové požiadavky

nemecky – C1,anglicky – B2

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Informácie o spoločnosti

Worldwide known company providing support solutions for computers and other hardware and their own products